1. Our aims and goals for you our valued guest
1.1. The aim of our terms and conditions is to ensure that as our valued client, you are fully informed of your contract with Homefield Grange upon booking.
1.2. Our goal is for clarity and understanding. If there is anything we can help you with regarding these terms and conditions, please talk to us before placing your booking.
1.3. This contract comes into force when we email you regarding the confirmation of your booking for residential, day spa, exclusive hire, or treatment booking.
2.Payment & cancellation policy
2.1. Full payment for residential bookings, exclusive hire and day spa will be required at the time of booking. Monetary refunds are not possible once a booking with Homefield Grange is made.
For residential bookings, in the event that you need to move the booking to a future date, please note that 30 days notice is required and the opportunity to do so is restricted to one time, (at which a £100 admin fee will be applied to cover bank fees and staff administration time).
If Homefield Grange has to cancel your residential, day spa or treatment booking for any reason, you will be offered the opportunity to rebook within 12 months from the cancellation date.
2.2. Please note that cancellations that fail to give a 30 day notice for residential bookings will result in you forfeiting monies paid.
2.3. For residential bookings, in the event that you cannot attend a programme yourself, you are able to nominate a person of your choice to take your place. At this point they accept and adhere to our terms and conditions accordingly.
2.4. Lead guests agree to be personally held responsible for paying for the cost of treatments, services and stay for any other persons that attend with them.
2.5. To clarify, if you are the lead guest in making a booking for others, you will be held responsible personally for any guest that fails to pay for all, or part of our charges.
2.6. Full payment of treatments and any additional services will be required at your check out. Homefield accepts debit or credit cards, (no charges apply), however please note we do not accept cheques or American Express.
3. Travel insurance
3.1. On booking a residential retreat with Homefield Grange you are confirming that you have a travel insurance policy in place that will cover potential eventualities of you not being able to attend Homefield Grange on your designated dates.
4. Card holding fee £200
4.1. On arrival at our venue for residential health programmes, your debit/credit card will be charged a ‘holding fee’ of £200. This holding charge will be released once your bill has been settled in full and on a full room inventory completed for our residential guests.
4.2. If in the event we find items are missing, or damaged, or you have left our venue without paying your account in full, we will charge your card accordingly, notifying you of the amount we have charged the card and the reasons why.
4.3. The holding charge automatically releases after 24 hours, however different lenders may take longer to release the monies back to your account. Please check with your card provider for further information.
5.Homefield Grange rights
5.1. Homefield Grange reserves the right at all times to cancel, modify or terminate a reservation in the event that there are serious grounds for doing so. We will of course contact you in these highly unlikely circumstances and handle any losses incurred in line with your legal rights.
5.2. Homefield Grange reserves the right to adjust, modify, or cancel elements of a suggested timetable of the packages without notice. This may be due to staff holidays, emergencies, illness, force majeure and mechanical breakdowns.
5.3. In the rare event that mechanical breakdowns occur outside of our control, we will endeavour to repair any faults immediately. In the event of such an occurrence, we are unable to refund part of your payment or stay.
5.4. Homefield Grange reserves the right to change the start date and treatments included in said packages.
5.5. In the event of postponed bookings, or an outstanding booking of a package that no longer exists, the value paid can be used as a credited against a new package booking. No refunds are available, however any balance due could be used towards additional therapies.
5.6. Pictures on the web site of your category of accommodation may vary differently and are not an exact match of the image on the web site. All our rooms are individually designed and therefore the decor may be slightly different than shown.
5.7. Although the retreat is supervised by alternative medicine practitioners, we offer no guaranteed outcomes from our treatments, residential stays or services.
5.8. Homefield reserves the right to remove any guest who proves abusive or obstructive to guests or staff without monetary compensation.
6. Minimum age requirements/restrictions
6.1. We are an adult only venue and you must be 18 years of age to attend Homefield Grange.
6.2. We do not recommend our residential packages for pregnant ladies.
6.3. Homefield Grange is not a medical centre and if you have a serious medical condition, including mental health issues, we advise that you discuss our programme with your medical doctor.
7. Homefield Grange venue rules
7.1. Homefield’s venue, including our spa gardens and car park are smoke free, this includes vaping.
7.2. A £200 ‘deep clean charge’ will be automatically added to your account in the event of clients smoking in bedrooms.
7.3. Clients like our high standards throughout the venue, particularly our lovely beds & bedding. Any item damaged by neglect, or deliberate action, including sheets, quilts, pillows, bathrobes, towels etc, damaged by application of hair dyes, false tans or cosmetics will be automatically charged to your account at £100 per item, (high value items will be charged over and above this fee).
7.4. On your departure our housekeepers will complete a room inventory. Missing items will be automatically charged at £100 per item to your card. If there is any information you would like on our stockists please ask reception. We will be happy to help you buy the item for yourself.
7.5. Meals, soup and juices are to be consumed in designated kitchen/dining areas only, to ensure your room is kept to a high standard.
7.6. We discourage guests bringing their own food and drink to the venue.
7.7. We want our guests to feel rested and recharged during their stay, so for residents there is a 10pm rule for ‘quiet time only.’ Turn off anything that creates noise, (TV, radio, music, talking on phones). Have plenty of rest and aim for some early nights. Your body will thank you for it the following day.
7.8. There is no dress code – however clients feel more comfortable and relaxed by wearing indoor flip flops, or slippers around the retreat. Spa shoes that we provide are essential for the thermal area.
7.9. Mobile devices can be used in public areas for taking photos, or quiet tasks only. Please refrain from talking on your phone or using any noisy devices in the communal areas, spa, gardens and grounds.
7.10. Items left at Homefield Grange can be posted as long as the value of goods does not exceed £100. A minimum of £50 service charge will apply to cover staff time and travelling expenses to the post office, plus the cost of postage. We will not be held accountable for items lost in the post.
7.11. We require collection of left items at the retreat to be organised within one month of departure date to prevent disposal of goods.
7.12. Homefield Grange operates a ‘zero policy’ towards disruptive clients, who will be asked to leave immediately without refund.
7.13. Guests that wish to leave their programme in the event of illness or not feeling well, family emergencies, etc are advised that monies will not be part refunded for the remainder of the stay.
8. Security & personal belongings
8.1. For your peace of mind and security, Homefield does operate CCTV cameras at key locations in the Grange and gardens.
8.2. Guest safes are provided in residential bedrooms and you are encouraged to use them as necessary. Homefield will accept no liability or damage to guests’ personal effects. Large amounts of cash or valuables will need to be covered by your own insurance and we encourage you not bring high value items to Homefield.
8.3. We provide free parking at our venue, however, we accept no responsibility for any loss of, or damage to your property, vehicle or the contents therein, however caused.
9. Booking & Cancellation Policy for Treatments, Day Spa and Gift Vouchers
9.1. On booking a treatment, day spa or gift voucher with Homefield Grange there is no option of a monetary refund. The full value of a gift voucher needs to be used in one transaction.
9.2. No shows, cancellation of treatments without 24 hour notice will result in a 100% charge of the service booked. All further treatments missed by the same client will result in a 100% charge.
9.3. Cancelled therapies giving more than 24 hours notice will need to be rebooked within 12 months of the original booking date.
9.4. Cancellation of day spa bookings need 14 days notice to prevent our cancellation terms being applied. Day Spas can be rebooked once only, up to 12 months from the original booking date.
9.5. Payments for treatments for non residential guests are payable at the time of booking.
9.6. A 24 hour cancellation policy remains in place for all treatments booked with the exception of Personal Training which requires 48 hours notice.
10. Our commitment to our guests
10.1. We take the utmost care in trying to ensure that the details in our literature and web site are accurate regarding the timetable, activities listed and facilities available. There could be occasions when advertised services may be withdrawn due to repair, weather conditions, or circumstances out of our control.
10.2. Our team of Naturopaths, Nutritionists, Therapists, Fitness Instructors, Yoga teachers and staff members will do our best to guide and support you during your time with us, however, it is ultimately your responsibility to ensure your exercise, treatments, spa activities and food selection are suitable for your own personal health.
11. Conditions for our delivery of treatments and services
11.1. Clients are to arrive in a clean and fresh state to receive their therapy, wearing dry underwear. Failure to do so will result in your therapy time being wasted for showering, or changing. For facials please arrive without make up. Your dressing gowns are recommended for spa treatments.
11.2. It is your responsibility to be waiting five minutes prior to your therapy time in the designated waiting area as shown on your appointment schedule.
11.3. Late shows will be honoured with the remaining therapy time only.
11.4. Our front out house team will aim to take requests for treatment selections and times, however please note that due to the nature of scheduling our teams’ specialities and shift patterns, it may not be possible to honour every request. We promise to do our best and will notify you as a resident guest on the previous afternoon, and for day spa guests on your arrival.
11.5. Homefield will ensure that your treatment requests do not clash with any included exercise class, food demo, or health talk that is included in your package.
11.6. Treatments are offered between the hours of 10am to 6pm.
11.7. If there is any aspect of your therapy that you are not happy with, please inform your therapist that you would like to be taken to reception within 10 minutes of commencing your treatment. Your therapist will take you to a member of our front of house team to discuss your concerns. Continuation of therapy after this time will mean acceptance of the cost of service as shown on our web site and therapy menu.
12. Competition entries
12.1. These terms and conditions serve all competitions hosted by Homefield Grange on social media platforms including Facebook, Twitter and Instagram unless otherwise stated.
12.2. By entering our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.
12.3. There is no entry fee and no purchase necessary to enter the competitions.
12.4. Please note, all competitions (unless otherwise stated) are open to female entrants only.
12.5. To enter, the participant will be required to engage with a Facebook, Twitter or Instagram post as specified in the competition announcement.
12.6. Unless otherwise stated within the competition announcement – a winner, or winners, will be picked entirely at random from the pool of eligible entries within 48 hours of the stated competition closing date/time and the winner will be notified within 5 days. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
12.7. Entries after the closing date/time will not be valid.
12.8. Prizes cannot be exchanged or refunded and there is no cash alternative.
12.9. Prize must be booked and completed within six months of notification.
12.10. All participants warrant, undertake and where applicable agree that:
12.11. The permission of all persons featured in any image(s) uploaded have been obtained in accordance with these terms and conditions to use their image for the purposes described in these terms and conditions;
12.12. Participants understand and agree that the social media sites which host this competition (Facebook, Twitter, and Instagram) do not in any way sponsor, endorse or administer any of Homefield’s competitions and are in no way associated.
12.13. As such participants, by entering a Homefield competition, you completely release all social media sites from any liability to the participant arising from or as a result of participant’s participation.
12.14. You consent to the Promoter using the images uploaded on its own website and any other social media sites or other media form in perpetuity to promote the brand, Homefield Grange.
12.15. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
12.16. Homefield Grange reserves to right to alter these terms and conditions without notice.
13. Gift vouchers
13.1. Gift vouchers may be used within 12 months of their purchase date.
13.2. Gift vouchers are non-returnable items and cannot be refunded or exchanged for cash.
13.3. Gift voucher value is to be used on one single purchase only and cannot be part exchanged for cash.
14. Contacting us & complaints procedure
14.1. For information purposes, our company registration number is 06444159.
14.2. Registered company name is Homefield Grange Retreat Limited
14.3. Registered office address is Homefield Grange, Manor Road, Rushton, Kettering, Northamptonshire , NN14 1RH.
14.4. Complaints procedure. In the first instance, please contact our director, Suzanne Peck, firstname.lastname@example.org
15. Health questionnaires & data compliance
15.1. On arrival you will be requested to complete a health questionnaire relevant to your programme, or treatment. It is important that we have a full understanding of any relevant health condition that concerns you that may hinder the effectiveness of the service you have booked.
15.2. For relevancy and your safety we will ask you to review your health questionnaire on each visit to Homefield.
15.3. Our front of house and therapists will review your health questionnaire and if for any reason we are unable to deliver the service for you, we will do our upmost to provide an alternative therapy of a similar price.
16. Exercise, nordic walking & yoga meditation classes
16.1. Our instructors are qualified and insured and will always act professionally and attentively to your level of fitness. Please take all exercise classes to your own level and leave the class at any time, if you feel it is unsuitable for you. Nothing is compulsory.
17. How we use your personal information
17.1. Personal information we collect from you is never shared with a third party for any reason.
18. Force majeure
18.1. Force majeure events cover acts of God, flood, drought, earthquake. a pandemic, epidemic, civil war, civil commotion, natural disasters, nuclear, chemical or biological disaster, or any law or action taken by the countries governing body, or public authority, strikes, industrial action or non-performance by suppliers or subcontractors.
18.2. Under the ‘force majeure’ event, if Homefield Grange is prevented from operating our business under our normal terms and conditions, we will not be liable for any breach of contract, or for any such delay in the performance of our obligations and this will not affect or terminate the termination of our contract with you.
18.3. If the force majeure hinders in any way our ability to deliver on the commitments of your booking dates, you shall be permitted to cancel your booking according to our normal terms and conditions as set out in clause 2.
18.4. If the force majeure hinders or affects your booking in any way, within 30 days of your arrival date, no refund will be due to you, however Homefield will offer an alternative date to re-book your stay, which once re-booked, will be subject to our normal terms and conditions set out in this contract.
Safe reopening, operating procedures & protocols
1. Guest Arrivals
1.1. Guests will be notified of a designated arrival time at the time of their booking.
1.2. If arriving by car, guests need to notify reception of their arrival and reception can offer directive on check in.
1.3. Arriving and departing guests will need to ask taxi drivers, family members etc to wait outside our gates.
1.4. Homefield will adhere to government guidelines for PPE, so you may be greeted by staff who are wearing these items.
1.5. Guests will be required to transport their own luggage to their bedrooms.
1.6. Guests will be encouraged to bring with them their own PPE as necessary, especially their own masks if they would like to wear them in public areas.
1.7. On arrival you will be asked to complete a health questionnaire including questions about your immediate health. Homefield reserves the right to refuse entry to a guest who is exhibiting flu like symptoms.
1.8. We request that you take your own temperature before arriving at our venue.
2. Retreat Guidelines for social distancing
2.1 Homefield will be asking guests to adhere to the government guidelines regarding social distancing.
2.2 Magazines, newspapers and books will be removed from all guest public areas.
3.1. Homefield has completed risk assessments in all our departments and these are continuously being updated according to government advice.
3.2. Rigorous cleaning of all are areas are done on a continual basis, including handles, bannisters, commonly used surfaces, dining areas, kitchen, bathrooms and spa area.
3.3. Guests will have their room serviced daily as normal. Our housekeepers may well decide to be wearing PPE whilst in your room, so please do not be alarmed.
3.4. Protocols are in place to dispose of all PPE as advised by the government.
3.5 Hotel linen will be washed according to UK healthcare standards.
4. Treatment & Therapy Delivery
4.1. Homefield will be adhering to any government advice, recommendations and laws passed which may prevent it from performing certain therapies. We will be monitoring and updating this situation daily before our opening on July 5th 2020.
4.2. Where applicable, therapists will be wearing the relevant PPE for your scheduled treatments and therapy. Please note that some treatments may be prohibited by law and we will advise you of such matters accordingly.
4.3. 15 minutes extra will be allowed at the end of each and every treatment to ensure the therapists and practitioners have adequate time to sanitise equipment and prepare the room for each guest.
4.4. After each client bedding will be replaced and fresh disposable face hole covers will be used for every therapy.
4.5. For booking of additional therapies, we ask that guests ring reception to select their choices.
4.6. Guests will be collected from their individual bedrooms to prevent guests waiting together.
4.7. Therapists and practitioners will be asking guest to wash their hands before they are collected for their therapy.
5. Reminders to wash hands
5.1. Reminders and signage to wash hands will be placed in public areas around the retreat.
5.2. In common areas, hand sanitisers will be made available, however the primary way to prevent infection is to wash hands thoroughly.
6. Exercise Classes/Yoga
6.1. Homefield will do its very best to run the exercise timetable as normal, however our yoga instructors are freelancers and if there is any chance that they have come into contact with a class member in another class who is displaying flu like symptoms, that teacher will be prevented from attending Homefield.
6.2. As far as possible, classes will take place outside in the fresh air. We reserve the right to substitute classes for different types during your stay.
6.3. Guests will be required to sanitise their own mats, before and after yoga or exercise sessions. We advise that if you have your own exercise mat and towel, you bring those with you to the retreat. (We also sell yoga towels and mats at reception).
6.4. Guests attending the Nordic walking sessions will be required to wipe down all poles and handles prior to storage.
6.5. Guests using the gym equipment are to ensure that sanitiser is applied and wiped down on all pieces of machinery.
7. Talks, Demonstrations and Movies
7.1. Talks and movies will be held in our fitness area to help with social distancing measures.
7.2. As far as is possible, food demonstrations will be held outside, if we unable to social distance in the demo area.
8. Spa Usage/Day Spa Bookings
8.1. To keep social distancing measures in place, day spa bookings will be very limited during the next few weeks. Spa guests will mainly be using the spa on departure days of residential guests, (usually Friday and Sundays.)
8.2. Spa usage for residential guests will be permitted up to 10.00am on day of departure.
8.3 Opening of the spa will be in line with government guidelines.
8.4 Homefield reserves the right to allocate certain usage times and numbers of guests if and as necessary.
9. Dining Experiences & Food Serving
9.1. Each guest will be given a designated area to sit with their own name setting.
9.2. To minimise guest to staff contact, food, juices and diet options will be served at the exact time on the given timetable on arrival. We ask that clients do not arrive at their designated area until the listed meal time.
9.3. You may be greeted by staff who are wearing face masks, gloves and aprons.
10. Leaving the venue during your stay
10.1. We respectfully ask that unless we take you out on the Nordic walking, you do not leave our venue unless it is an emergency.
11. Staff Protocols & risk assessments
11.1. We can assure you that on a weekly basis Homefield has meetings with all its team to discuss our risk assessments and ongoing protocols during this very challenging time.
11.2. We will do our very best to deliver our normal high standards, however we may require your patience and understanding if there are circumstances which arise and are out of our control.
11.3. Staff are following a coherent protocol regarding everything from equipment, checking their own temperatures before arrival, lunch seating, to uniform usage. COVID 19 learning modules have been provided to staff via Mentor HR Employment Law & Health & Safety Executive.
12. Cancellation policy
12.1. Our cancellation policy remains in place for your booking and your treatments here at Homefield. Please re-read again the terms and conditions you have agreed to on booking via our web site.